Question 1

What products do you stock?

Accepted Answer

We supply kiln-dried logs, coal, and kindling, with accessories also available. [Full accessory range to be confirmed].

Question 2

What are kiln-dried logs?

Accepted Answer

Kiln-dried logs are dried in a controlled kiln to reduce their moisture content, helping them light more easily and burn more cleanly than unseasoned wood.

Question 3

What types of coal do you supply?

Accepted Answer

We supply Premium Kosy Glo Ovoids and Premium Oxbow Red Coal, both in 20kg bags.

Question 4

Can I ask for help choosing a product?

Accepted Answer

Yes, our team is happy to help you choose the right logs, coal, or kindling for your stove, fireplace, or fire pit.

Question 5

How do I place an order?

Accepted Answer

Use our contact page to send an order enquiry with your product, quantity, and delivery postcode. We'll respond to confirm the details.

Question 6

Does submitting the contact form confirm my order?

Accepted Answer

No. Submitting the form is an enquiry only. Your order is confirmed once Grasshopper Fuels responds to you directly.

Question 7

What information do you need from me?

Accepted Answer

Please include the product and quantity you're interested in, your contact details, and your delivery postcode.

Question 8

Where do you deliver?

Accepted Answer

We arrange delivery to homes and businesses across the Isle of Man. Contact us to confirm delivery to your specific location.

Question 9

How are delivery charges calculated?

Accepted Answer

[Delivery charge calculation to be confirmed]. Please get in touch for up-to-date information relevant to your order.

Question 10

Can I choose a specific delivery time?

Accepted Answer

Delivery timing is arranged directly with you once your enquiry is confirmed. We don't guarantee specific days or time slots in advance.

Question 11

Can I collect my order?

Accepted Answer

No, collection is not available. All orders are delivered directly to your door across the Isle of Man, usually within three days.

Question 12

How much stock do you have?

Accepted Answer

We currently have 18 trailer loads of logs available. Contact us to check availability for coal and firewood accessories.

Question 13

How should logs be stored?

Accepted Answer

Store logs in a dry, well-ventilated area, ideally off the ground and covered, to help maintain low moisture content until use.

Question 14

Can I use kiln-dried logs in any stove?

Accepted Answer

Kiln-dried logs are generally suitable for most wood-burning and multi-fuel stoves, open fireplaces, and fire pits. Check your appliance manufacturer's guidance if unsure.

Question 15

How should I store coal?

Accepted Answer

Store coal in a dry area away from the weather. [Further guidance to be confirmed].

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