Privacy Policy

This website is operated by Grasshopper Fuels Limited (company number 124767C), trading as Grasshopper Fuels (“we”, “us”, or “our”), of Unit 3, Hills Meadow Industrial Estate, Douglas, IM1 5EA, Isle of Man.

We are the data controller responsible for your personal information in connection with this website. This policy explains what information we collect, how we use it, and the choices and rights you have.

We collect personal information that you give us directly, including:

• Contact and order enquiries— when you submit an enquiry through our contact form, order basket, or checkout page, we collect your name, email address, phone number, delivery address, order details, and any message or delivery notes you provide.
• Communications— if you contact us by phone, email, or WhatsApp, we may keep a record of that correspondence to help resolve your enquiry.

Payment details— when you check out, you are redirected to a secure payment page hosted by our payment provider, Cashflows, to enter your card details. We never see, receive, or store your full card number, expiry date, or security code — these are entered directly into Cashflows’ secure, PCI DSS-compliant payment page. We only receive confirmation of whether your payment was successful, together with a payment reference, which we use to confirm and fulfil your order.

We also use your basket (the items you add before checking out), which is stored only in your own browser’s local storage. This information stays on your device and is not sent to us until you submit an enquiry through the checkout page.

We use the personal information we collect to:

• Respond to your enquiry and confirm order availability, pricing, and delivery details.
• Arrange and carry out delivery of your order across the Isle of Man.
• Provide customer service and respond to questions or complaints.
• Keep records for accounting, tax, and legal purposes.
• Improve our website and the products and services we offer.

Our legal basis for this processing is that it is necessary to take steps, at your request, towards entering into a contract with you (responding to your order enquiry), and our legitimate interest in running our business and providing good customer service. Where we are required to keep records for legal or accounting reasons, our legal basis is compliance with a legal obligation.

We do not sell or rent your personal information to third parties. We only share it with:

• Cashflows, our payment service provider, who processes your card payment securely. We share your name, email address, and order amount with Cashflows so they can process your payment; your card details are given directly to Cashflows and never pass through our systems. Cashflows is authorised and regulated by the UK Financial Conduct Authority.
• Trusted service providers who host our website and database on our behalf (currently Vercel and Amazon Web Services), strictly so they can provide those services to us.
• Professional advisers (such as our accountant), where necessary.
• Law enforcement or regulatory authorities, where we are required to do so by law.

Where our service providers are based outside the Isle of Man, we take reasonable steps to ensure your information is protected to a standard consistent with Isle of Man data protection law.

We keep order and enquiry information for as long as necessary to fulfil the purposes described in this policy, including any applicable legal, tax, or accounting requirements (financial records are typically kept for at least six years). We periodically review the information we hold and delete or anonymise it when it is no longer needed.

We use the following on our website:

• Basket/local storage— your selected products and quantities are stored in your browser’s local storage so your basket is remembered between visits. This data stays on your device.
• Admin session cookie— a strictly necessary, secure cookie used only to keep our staff signed in to the order management area of the site. It is not used for tracking or advertising.

We do not currently use analytics, advertising, or third-party tracking cookies on this website. If this changes in future, we will update this policy and request your consent where required.

Under Isle of Man data protection law (which applies the UK GDPR), you have the right to:

• Ask us what personal information we hold about you and request a copy of it.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information, where applicable.
• Ask us to restrict or object to how we use your information.
• Ask us to provide your information in a portable format.

To exercise any of these rights, please contact us using the details below. If you are not satisfied with our response, you have the right to complain to the Isle of Man Information Commissioner, P.O. Box 69, Douglas, Isle of Man, IM99 1EQ (ask@inforights.im).

We take reasonable technical and organisational measures to protect the personal information we hold, including encrypted connections between your browser and our website, and database access that is restricted to authorised systems only. Card payments are handled entirely by Cashflows on their PCI DSS-compliant payment page, so your card details never reach our servers. No method of transmission or storage is completely secure, but we work to protect your information to an appropriate standard.

Our website and services are intended for adults. We do not knowingly collect personal information from children.

We may update this policy from time to time, for example to reflect changes to our website or legal requirements. The “last updated” date at the top of this page shows when it was last revised.

If you have any questions about this policy or how we handle your personal information, please contact us:

• Email: grasshopperfuels@outlook.com
• Phone: +44 7624 378119
• Post: Unit 3, Hills Meadow Industrial Estate, Douglas, IM1 5EA, Isle of Man

Or use our contact page.